At CollectPro, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy describes how we collect, use and protect your information when you use our services. By using CollectPro, you agree to the terms of this policy.
1. Information we collect
a. Personal information
We may collect personal information such as:
- Name
- Contact details (email address, phone number, physical address)
- Company information (company name, job title, sector)
- Payment and invoice details
- Identification numbers or tax information if required by law
b. Automatically collected information
When you visit our website or use our services, we may automatically collect certain information, including:
- IP addresses
- Browser type and version
- Time zone settings
- Operating system and platform
- Usage data such as page interactions and clicks
c. Customer and debtor data
As a debt collection service, we may also collect personal and financial information from companies and individuals (debtors) in connection with the collection of outstanding payments. This may include:
- Account balances and payment history
- Contracts or agreements relating to debts
- Correspondence and communication data
2. How we use your information
We use your personal information to:
- To provide and improve our collection services
- To communicate with you, including sending you updates about your account and collections
- To process payments and manage accounts
- To analyze and monitor website usage for performance optimization
- To comply with legal obligations and regulations
- To protect the rights, property or safety of our company, our customers and partners
3. How we share your information
We may share your personal information with:
- Service Providers: Third party vendors and partners who assist us in providing services (e.g. payment processors, IT service providers).
- Legal Authorities: Where required by law, or to protect our legal interests, we may share your information with regulatory authorities or law enforcement.
- Business Transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of the transaction.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
4. Data security
We implement industry standard security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. These measures include:
- Encryption of sensitive data
- Secure servers and firewalls
- Access controls to limit who can view or use personal information
Please note, however, that no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Your rights
You have the following rights with respect to your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct incorrect or incomplete information.
- Deletion: You may request the deletion of your personal information, subject to legal or contractual restrictions.
- Data portability: You may request that we transfer your data to another service provider.
- Objection: You can object to certain forms of data processing, such as marketing communications.
To exercise any of these rights, you can contact us at info@collectpro.be .
6. Cookies and tracking technologies
Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and improve functionality. You can manage your cookie preferences through your browser settings, but disabling cookies may impact your ability to use some features of our site.
7. Links to third parties
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.
8. International data transfers
If you use our services from another country, please be aware that your information may be transferred to, stored or processed in countries where data protection laws may differ. By using our services, you consent to such transfers.
9. Children's Privacy
CollectPro does not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child without parental consent, we will delete that information immediately.
10. Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to periodically review this policy to be informed of how we are protecting your information.
11. Contacting us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
